Privacy & GDPR.

Netlia SA (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable data protection laws.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Cloud Hosting and Web Hosting services.

Netlia SA acts as the Data Controller for personal data collected through our services.

For any privacy-related inquiries, you may contact:

We may collect and process the following types of personal data:

We collect data when you:

• Register for an account
• Purchase hosting services
• Contact support
• Use our website or hosting infrastructure
• Interact with our systems or APIs

We process personal data under the following legal bases:

• Contract necessity – to provide hosting services
• Legal obligation – tax and accounting requirements
• Legitimate interest – service improvement, security, fraud prevention
• Consent – where explicitly required (e.g., marketing emails)

We use your data to:

• Provide and maintain hosting services
• Manage your account
• Process payments
• Ensure security and prevent abuse
• Provide customer support
• Improve system performance and reliability

We do not sell your personal data.

We may share data with:

• Payment processors
• Domain registrars
• Infrastructure and cloud providers
• Legal authorities (when required by law)

All third parties are required to comply with GDPR standards.

We retain personal data only as long as necessary:

• Active accounts: stored for service duration
• Billing data: retained for legal/tax obligations
• Logs: retained for security and troubleshooting (limited period)

After retention periods, data is securely deleted or anonymized.

We implement appropriate technical and organizational measures, including:

• Encryption in transit (HTTPS/TLS)
• Firewall and DDoS protection
• Access control and authentication
• Regular system monitoring

However, no system is 100% secure, and we cannot guarantee absolute security.

You have the following rights:

• Right to access your data
• Right to correct inaccurate data
• Right to request deletion (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent (where applicable)

To exercise your rights, contact: privacy@netlia.net

We may use cookies to:

• Improve website functionality
• Analyze traffic and performance
• Enhance user experience

You can disable cookies in your browser settings.

If data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards such as:

• Standard Contractual Clauses (SCCs)
• GDPR-compliant service providers

We may use third-party providers for:

• Hosting infrastructure
• Payment processing
• Monitoring and analytics

These providers process data under their own privacy policies and GDPR obligations.

Our services are not intended for individuals under 16 years of age. We do not knowingly collect data from children. All accounts will be blocked if our system recognizes abuse.

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.